Privacy Policy
We respect your privacy and are committed to protecting your personal information.
1. General
1.1 This Privacy Policy (“Policy”) applies to Nexintain Technologies Private Limited (hereinafter referred to as “Nexintain”, “We”, “Us”, or “Our”). Nexintain has developed and operates the Rapchik mobile application (hereinafter called “Rapchik App”), which offers an engaging virtual world of music, videos, quizzes, and interactive content through its platform (“Platform”).By using the Rapchik App, Users (hereinafter referred to as “You” or “Your”) from selected states across India can access a variety of skill based entertainment games focused on music, movies, and popular culture. These features are designed purely for entertainment purposes and do not involve any Real Money Gaming, betting, or wagering, in compliance with the applicable laws and regulations governing Online Social Gaming platforms in India. By accessing the Platform and participating in its entertainment offerings, You agree to be bound by the terms and conditions set out in this Policy, which governs the collection, use, storage, and disclosure of personal information provided by You.
1.2 You agree to be governed by the terms of this Policy by accessing, downloading, and/or using the Platform. This Policy shall be read in conjunction with the Terms & Conditions available on Our Platform, which shall form a binding agreement with you.
1.3 We respect the privacy of Our User(s) and are committed to protect it in all respects. With a view to offer an inspiring and all-inclusive experience of Entertainment games to its User(s), We provide User-friendly Services on Our Platform. The Users have to register on our Platform to enter into the virtual world of music, videos & Images offering a vast variety of entertainment games. The information about the User(s) is collected by Us as (i) information supplied by User(s) and (ii) information automatically tracked during User(s)’ navigation on the Platform.
1.4 Before You submit any information on the Platform, please read this Privacy Policy for an explanation of how We will treat Your information. By using any part of the Platform, You consent to the collection, use, disclosure and transfer of Your information for the purposes outlined in this Privacy Policy and to the collection, processing and maintenance of this information. Your use of any part of the Platform indicates Your acceptance of this Privacy Policy and of the collection, use and disclosure of Your information in accordance with this Privacy Policy.
1.5 While You have the option not to provide Us with certain personal information, withdraw Your consent to collect certain information, request temporary suspension of collection of personal information or request deletion of personal information collected, kindly note that in such an event You may not be able to take full advantage of the entire scope of features and services offered to You and We reserve the right not to provide You with Our services.
1.6 We may revise this Policy, and update our Services and the Platform from time to time. So, we request you to please review this page regularly and take notice of any changes we make. We will, in any event, periodically inform our users of this Policy, and any change in this Policy, as required by law. If you do not agree with any part of this Policy, please stop using our Services or accessing this Platform immediately.
1.7 This Policy is governed by the applicable laws of India, including but not limited to the Digital Personal Data Protection Act, 2023 (DPDP Act), and DPDP Rules, 2025, the Information Technology Act, 2000, and the associated Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. While this Privacy Policy is primarily governed by the laws of India, we are committed to complying with applicable data protection and privacy laws in other jurisdictions where our platform is accessible. This includes, where relevant, adherence to regulations such as the General Data Protection Regulation (GDPR) in the European Union, the Dubai International Financial Centre (DIFC) data protection laws in the United Arab Emirates, and other applicable local data privacy frameworks
1.9 We respect Your right of privacy and will strive to keep your personal information confidential and will place reasonable security controls to protect it. Your personal information will be kept confidential as required under applicable laws.
2. Information Collected
To avail services on Our Platform, You are required to open an Account by registering on Our Platform. For the purpose of registration, We collect personal data mentioned here as under in order to provide you uninterrupted and hassle-free access to our Entertainment Games on Our Platform. We are committed and assure the Users that the collection of above referred information is carried out in lawful and transparent manner for legitimate purposes only in accordance with the Digital Personal Data Protection Act, 2023, DPDP Rules, 2025 and the Information Technology Act, 2000.
2.1 Categories of Information Collected
Personal Data- This includes any data about You that can directly or indirectly identify You:
Full name
Date of birth
Gender
Email address
Mobile phone number
Profile photo (if uploaded)
Postal address or pin code (if required for prize delivery or regulatory purposes)
If You communicate with Us by, for example, e-mail or letter, any information provided in such communication may be collected by Rapchik or any other information which is ancillary to this application.
Sensitive Personal Data or Information (If Required)
The Rapchik App does not knowingly collect sensitive personal data unless clearly disclosed at the time of collection.
The transaction history, withdrawal records, and deposits that may be collected, used and processed by Us directly, or by a third party engaged by Us for the purpose of providing the payment gateway services on Our Site. Where any such information is collected, used and processed by a third party, You hereby consent to the transfer of the Personal Information to Us and Our affiliates.
Passwords and OTPs (stored securely with encryption)
This information is collected only at the time of making a payment, solely to enable you to complete your transaction efficiently and securely. We do not collect any other data in the ordinary course of providing our Services.
Music and Audio Interaction Data
Given the unique nature of our App, We may also collect:
Responses to music-based trivia or game questions
Preferences for genres or artists (where selected)
Audio input or interaction data (if participating in live music quizzes or audio-based contests, and only with consent)
Playback or interaction data from background music features
Device and Technical Data
We collect technical information to optimize and secure our services:
Device identifiers (e.g., IMEI, device ID)
Operating system and browser type
IP address and internet service provider
App usage statistics, screen flow, and crash reports
Device location (only with explicit permission)
Usage Data and User Behaviour
Certain information may also be collected from You at the time You visit the Site or during Your participation in any promotion sponsored by Us or any surveys that You complete through the Site or based on Our request.
Game participation history and performance - Details of Your visits to Our Site, including but not limited to, location data, web logs and other communication data, whether this is required for Our own purposes or otherwise, and the resources that You access whilst visiting Our Site
Time spent on features such as music trivia or contests
In-app purchases and preferences
Use of Cookies:
To improve the effectiveness and usability of the Platform for our Users, We use “cookies” as per the Our Cookies Policy available on Our Platform , or such similar electronic tools to collect information to assign each visitor a unique User Identification (User ID) to understand the User’s individual interests using the identified device. Unless the User voluntarily identifies himself/herself (e.g., through registration), We have no way of knowing who the User is, even if we assign a cookie to the User’s device. The only information a cookie can contain is information supplied by the User. A cookie cannot read data off the User’s device hard drive. Our advertisers may also assign their own cookies to the User's device (if the User clicks on their ad banners), a process that We do not control.
Our web servers automatically collect limited information about User’s device connection to the Internet, including User’s IP address, when the User(s) uses the Platform (User's IP address is a number that lets devices attached to the Internet know where to send data to the User, such as the web pages viewed by the User). The User's IP address does not identify the User personally. We use this information to deliver our web pages to User(s) upon request, to tailor our Platform to the interests of Our User(s), to measure traffic within the Platform and let advertisers know the geographic locations from where Our visitors come.
3. How do We Collect the Data
We collect personal data in the following ways:
Information You Provide Directly
During registration or account creation
While contacting customer support
While entering contests or participating in music games
While providing feedback, reviews, or filling surveys
In-app analytics SDKs (Firebase, Adjust, AppsFlyer, etc.)
Information Collected Automatically from You at the time You visit the Site or during Your participation in any promotion sponsored by Us or any surveys that You complete through the Site or based on Our request. This data may include:
Information collected through ‘Cookies’. You are requested to please refer to Section 2.2 for more information on Cookies;
Details of Your visits to Our Platform, including but not limited to, location data, web logs and other communication data, whether this is required for Our own purposes or otherwise, and the resources that You access whilst visiting Our Site.
IP address of Your server from where the Site is being accessed, the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.), the operating system of Your system, referring source which may have sent You to the Site;
The duration of Your stay on Our Site is also stored in the session along with the date and time of Your access;
The transactions that You either conduct with Us or with any third party through Our Site; and
From interactions with in-app music features, sound settings, and preferences
Messages: When you use our Platform to communicate, we receive and store the messages you may send or receive on the Platform, and any other content you may upload or share on the Platform.
Other information associated with the interaction of Your browser and the Site.
(iii) Information from Third Parties
The App may integrate with third-party services, tools, or software development kits (SDKs) to provide various functionalities, including but not limited to analytics, advertising, social media sharing, customer support, and payment processing. These third parties may place or access cookies, pixels, device identifiers, and similar tracking technologies on your browser or device for lawful and limited purposes (“Third-Party Cookies”).
Such third-party service providers and advertisers may collect, process, and use your data in accordance with their own privacy policies and practices. These may include:
Delivering interest-based or contextual advertisements;
Measuring ad performance and reach;
Conducting behavioural profiling or segmentation;
Enabling login or account linking via social platforms (e.g., Facebook, Google, Apple);
Providing location-based services or real-time analytics.
We do not control or assume responsibility for the data handling practices of such third parties. However, we take reasonable steps to ensure that all third-party integrations on the Platform comply with applicable data protection standards, and that:
Data shared with such third parties is limited to what is necessary for the intended function;
Third parties are contractually bound to implement adequate data security measures and not use the information for unauthorised purposes;
Consent for the use of third-party cookies or tracking tools is obtained from you wherever legally required.
By continuing to use the Platform, you consent to the placement and use of such cookies and tracking technologies by authorised third parties, subject to your preferences and settings.
You may manage or withdraw your consent for third-party cookies via your browser settings, device-level privacy controls, or in-app cookie preferences, if available. Please note that disabling such cookies may impact your experience and certain features of App may not function as intended.
4. Consent and Legal Basis for Collection of Data
In accordance with the DPDP Act, all data is collected from the Users:
With free, specific, informed, and unambiguous consent as per Consent Form.
For purposes disclosed at the time of collection
In compliance with applicable legal and regulatory mandates (e.g., RBI/MeitY/KYC norms)
Based on the principle of data minimization, i.e., we only collect what is necessary for the stated purpose.
“Users may withdraw their consent at any time through the in-app privacy settings or by contacting our Grievance Officer. Such withdrawal of consent shall be subject to the terms outlined in Clause 11 – Your Rights and Preferences of this Privacy Policy”
5. Purpose for collection of Data
5.1 Non-Personal / Aggregated Data: NexIntain may use data management services to access device identifiers, app usage patterns, and diagnostic data to improve functionality, performance, and user experience. These permissions are collected to better understand how Users access and use our Services, both on an aggregated and individualized basis, in order to improve functioning of our App, analyse player traffic and activity, respond to user desires and preferences, and for other research and analytical purposes. This includes:
Ads: Advertisers on mobile devices sometimes use advertising identifiers to enable and optimize their advertising, to deliver tailored ads related to Your interests (Interest-Based Advertising or IBA). These identifiers are non-permanent, non- personal, device identifiers. We and/or third parties may use your device's advertising identifier and other information associated with it, to deliver ads that relate to your interests and to improve and measure the effectiveness of ad campaigns.
Location Services: We and/or third parties analyse and store information about your location to provide special features, to deliver ads that relate to your interests and/or to improve and customize the Services and to ensure that you are not accessing the Platform from restricted Geographical locations.
Log Data Services: Our backend servers automatically record information created by your use of the Services. This data may include information such as your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device and application IDs, search terms, and cookie information. Log data is received when you interact with the Services. This data is used to provide the Services and to measure, customize, and improve them.
Third-party services: We use a variety of third-party services to help the provision of the Services, such as hosting and other services. These third-party service providers may collect information sent by your browser as part of a web page request, such as cookies or your IP address, location and devices' unique identifiers. Also, third-party ad partners may share information to measure ad quality and tailor ads, for example, to display ads about things you may have already shown interest in.
Device Management Services: The Device Management Services access device information; data, metadata of incoming and outgoing calls and messages; device storage, device identifiers, call related information and records, application history, etc. These permissions are collected to better understand how users’ access and use our Services, both on an aggregated and individualized basis, in order to improve our Services, analyze player traffic and activity, respond to user desires and preferences, and for other research and analytical purposes.
Personal Data or Information Collected: Please note that We shall always take your express consent before collecting any Personal Data or Information. We are committed to keep all such Personal Data or Information safe at all times and ensure that such data/information is only transacted provided the highest possible degree of care available under the technology presently in use. Rapchik will not use Your Personal Data or Information for any purpose other than for such specific purposes as you have expressly consented to its use.
Device Data and Technical Tracking: In line with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) & DPDP Rules, 2025, the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“IT Rules”), We may automatically collect, use and retain the following categories of technical and device-related data when you access or use Our Platform:
6. How do we use information
6.1 We process the information based on either of the following grounds recognised under the DPDP Act: (a) your consent (e.g., enabling GPS); (b) legitimate business interest in providing and improving the Services; (c) compliance with legal obligations (e.g., State gaming restrictions); or (d) performance of a contract with you.
We use the data collected, to maintain, improve, and personalise Our Services. This includes using the data to:
create your profile with us;
improve the Services, design and navigation of the App;
facilitate In-app purchase services on Our Platform;
provide requested information and support needed to effect transactions on or through our Platform;
determine your eligibility to avail Rapchik Services, and participation in exclusive contests, programs and related offerings; and
facilitate your participation in various types recreational & entertainment Online Social Games and events on the Platform; send you Rapchik service-related emails and communications, including notifications about changes to our policies or services;
market our Services or products or services of our group companies, affiliates and subsidiaries to You.
handle support requests, including investigating a transaction or issuing a refund (where applicable);
perform internal operations such as troubleshooting, data analysis, testing, research, statistical, internal training, and quality management purposes aimed at improving the Platform, enhancing future game developments, and making advertisements more relevant. Such analysis is aggregated and does not pertain to any specific User.
Verification and identification of Users and their accounts;
measure and understand the effectiveness of the promotions, and advertisements we serve to you and others;
personalize the Platform for you, including the promotions and advertisements that may be served to you;
provide you with customer support; and enforce our Platform Policies.
Data collected from different sources is used for legitimate and lawful purpose as defined in hereasunder in the table below-
(Note: We do not sell or rent your personal data to any third parties in exchange for monetary compensation.)
7. Referrals and Invitees
In the course of accessing or using the Services, a User may invite other individuals (“Invited Users”) including existing Users or New Users to register on the Platform and/or participate in specific Contests or activities. Such invitations may be initiated via:
Third-party communication or social media platforms (including but not limited to WhatsApp, Facebook, Instagram); or
Synchronization of the User’s contact list or phonebook through permissions granted on the User’s device. Where the User opts to sync their phone contacts with the Platform, the Platform may access and temporarily store relevant identifiers (such as contact names, phone numbers, or email addresses) only to identify and display which contacts may already be registered on the Platform or to enable invitations to unregistered users.
Users may revoke contact sync permissions at any time through their device settings. Upon revocation, any contact data previously accessed and not required for ongoing Services will be promptly deleted or anonymized in accordance with our data retention policies.
When you choose to sync your contacts, the data is used solely to help match users or send invitations within the app. We do not use this information for any other purpose. All synced contact data is processed securely and deleted immediately after it has served its intended purpose. We do not retain or store this information beyond the duration necessary for these functions.
Where You use our referral program, we use Your name/email address in the heads of the email/SMS sent to the person referred; and the name, mobile number, and email address of the person referred, to communicate with them.
We may use your personal information for the purpose of testimonials and other promotions.
By utilizing these invitation features, the User grants express consent to the Platform to access, match, and process their contact list data solely for the aforementioned limited purposes;
The Users while participating in a referral programme must ensure that they are authorized to share such information for disclosure of their contact details to Us and Our affiliates/group entities; and the receipt of invitation communications sent by Us on behalf of the User.
In the case of unregistered Invited Users, We may contact such individuals for the limited purpose of inviting them to join the Platform and participate in the relevant Service or Contest. Such communication will be limited in scope, and the contact details of the Invited Users shall be processed in accordance with this Privacy Policy and applicable laws, including the DPDP Act.
Participation by Invited Users shall be governed by the terms of this Privacy Policy and the Terms of Use of the Platform.
The information of Invited Users, once shared, shall be processed in accordance with this Privacy Policy, applicable law, and our contractual obligations, including those under the Digital Personal Data Protection Act, 2023.
8. How we store your information
The information collected by us from Users of the Platform is securely stored and processed on servers located in India. Your personal data is primarily stored and processed within India, in compliance with the applicable provisions of the Digital Personal Data Protection Act, 2023 and relevant government notifications on data localization.
Cross-border Transfers
Your personal data is primarily stored and processed within India, in compliance with the applicable provisions of the Digital Personal Data Protection Act, 2023 and relevant government notifications on data localization. Some of our affiliates and/or service providers may store or process certain information in a jurisdictions other than India. However, in limited circumstances, certain personal data may be transferred outside India, including to jurisdictions that do not offer an equivalent level of data protection, under the following conditions:
Transfer Scenarios
We may transfer or allow access to your personal data to entities located outside India, if such transfer is necessary-
for the performance of our contractual obligations to you (e.g., processing through global payment gateways, cloud service providers, or analytics platforms), or
Where you have explicitly consented to such a transfer after being informed of the risks, or
Where required for technical infrastructure support, music licensing, or global fraud detection tools operated by third-party partners, or
In compliance to the directions issued by the Government of India under Section 16 of the DPDP Act regarding “notified countries” or permitted transfers.
Safeguards for Cross-Border Transfers.
Any such transfer of personal data is conducted with appropriate contractual and technical safeguards, including:
Standard contractual clauses (SCCs) or data transfer agreements with the overseas recipient;
Encryption of data in transit and at rest;
Access control policies and confidentiality obligations binding on foreign recipients.
We ensure that the foreign entity receiving your data is contractually obligated to adhere to data protection standards that are at least comparable to those prescribed under Indian law.
No Transfer of Data without Legal Basis
We are aligned to not to transfer your personal data outside India unless there is a valid legal basis, your consent (where applicable), and appropriate government permissions or policies allow such transfer. In the event that such transfers are restricted or prohibited under any future government notification or regulation, we will ensure compliance accordingly.
You should be aware that we may share Your Personal Information with our group companies in India, UAE or any other country for conducting our operations, and with third parties (such as service providers) in other countries to assist in the provision of the Services.
All cross-border transfers are carried out in accordance with applicable law requirements and specific regulation on international transfer of personal information. We will ensure that an adequate level of data protection is provided for the international transfer of Your Personal Information.
In certain instances, your personal data, including personal data or information, may be transferred, stored, or processed outside the territorial jurisdiction of India, including in countries that may not offer the same level of data protection as India. Such transfers are made only where necessary for the performance of our contractual obligations to you, the provision of services, or for compliance with applicable legal or regulatory requirements.
These cross-border transfers may occur in relation to:
Cloud storage and server hosting solutions;
Payment gateway and financial processing systems;
Third-party service providers and technical infrastructure partners;
Analytics, customer support, or marketing automation tools.
We implement appropriate technical, operational, and legal safeguards to ensure that your data is afforded a standard of protection that is at least equivalent to that required under the DPDP Act, 2023, including but not limited to:
Encryption of personal data both in transit and at rest;
Access control measures, including role-based access and audit trails;
Binding contracts and Data Processing Agreements (DPAs) with third-party service providers, which include obligations relating to confidentiality, data minimisation, purpose limitation, and data security;
Transfers only to jurisdictions or entities approved by the Government of India under applicable data protection regulations, if and when such lists or frameworks are notified;
Ensuring accountability and ongoing due diligence through contractual commitments, vendor assessments, and compliance monitoring.
By using the Platform and Services, you provide your explicit consent to such cross-border transfers of your personal data, including to jurisdictions outside India. However, we remain fully accountable for the protection of such data, regardless of where it is processed or stored.
Should you have any concerns regarding such transfers, or if you wish to exercise your rights with respect to your data processed overseas, you may contact our Grievance Officer/Data Protection Officer at support@rapchik.app.
9. How we share Your information
9.1 The service providers we engage are bound by agreements containing confidentiality and data protection obligations that require them to take sufficient technical and organizational measures to safeguard your information.
9.2 We work with third-party service providers to perform services on our behalf, such as providing us infrastructural, transactional, maintenance, support, analytics, and marketing and allied services. We only share such data with them, as is necessary for us to provide the Services to You.
9.3 We may share Your information with various third parties who assist us in providing You with our services, including the following:
Service providers, such as information technology and payment service providers, whose services may form a part of or may be necessary for the provision of Our services;
Advertisers and advertising networks that require the information to select and serve advertisements to You and other Users;
Cloud storage providers to store the information You provide and for disaster recovery services, as well as for the performance of any contract we enter with You;
Analytics and search engine providers that assist us in the optimization and improvement of the Platform;
Entities that provide us with marketing assistance or entities that we collaborate with to provide you with rewards and other promotional offerings;
Entities that provide us with customer support services;
Entities that provide us with services relating to verification and identification of users and their accounts.
Some of your information may also be made visible to other users with whom you interact during the gameplay on the Platform.(wherever applicable)
9.4 We may share Your information with subsidiaries, affiliates and group companies of Nexintain that aid Us in the provision of Our services and the functioning of the Platform, and for Our internal business purposes including but not limited to data analysis.
9.5 We may share your information with law enforcement agencies, public authorities, or other organizations, if legally required to do so, or if such use is reasonably necessary to:
comply with any legal obligation, process, or request from government or judicial authorities;
enforce our Platform Policies, including investigation of any potential violation thereof;
detect, prevent, or otherwise address security, fraud, or technical issues; or
protect the rights, property or safety of Nexintain, Our Users, third party or the public as required or permitted by Applicable Laws (including exchanging information with other companies and organizations for the purposes of fraud prevention).
9.6 If We (or Our affiliates) sell or otherwise transfer our business, or our assets, in full or part, to another organization (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, or liquidation), your information may be among the items sold or transferred. In case of merger, acquisition and sale of all or substantially all of its assets or equity, we may have to disclose databases stored in the course of our operations. The buyer or transferee would be obligated to honour the commitments made in this Privacy Policy.
9.7 Third Party Services: Through the Platform, you may, at your option, be able to connect with other websites, products, or services that we do not control. The use and access of such websites, products or services is subject to their respective privacy policies, and outside our control. We urge you to review and familiarize yourself with their policies before using or accessing them.
9.8 You have the option to opt out of receiving personalized ads at any time by adjusting your device’s ad settings. Please note that while you may still see ads after opting out, they will not be tailored to your interests.
10. How long we retain your information
10.1 We undertake periodic reviews of data collected and stored and apply internal protocols to determine whether retention is still necessary in accordance with our legal, contractual, or business obligations.
10.2 We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required under applicable laws, regulatory obligations, contractual requirements, or legitimate business purposes. We also conduct periodic reviews (at least once every 12 months) to ensure that personal data is not retained longer than necessary. The duration for which different categories of personal data may be retained is determined based on the following criteria:
The purpose for which the data was collected (e.g., account registration & financial transaction (wherever applicable), grievance resolution, promotional activities);
The legal or regulatory requirements applicable to such data (e.g., as mandated by tax laws, gaming laws, or financial regulations);
The time period during which you maintain an active account with Us or continue using the Services;
The existence of any ongoing or potential dispute, investigation, legal claim, or enforcement obligation;
Industry best practices and statutory limitation periods applicable to the nature of the data.
In general:
Account-related data is retained for the duration of your active account and up to 180 days after account closure or deletion, unless longer retention is required by law.
Transaction and payment data is retained for a minimum of 8 years, or such longer period as may be required under applicable laws such as the Prevention of Money Laundering Act, 2002 or the Income Tax Act, 1961.
Log and usage data, including behavioural and analytics data, is retained for a rolling period of up to 24 months, unless anonymised for longer retention.
Marketing and consent records are retained for a period of 5 years to demonstrate compliance with applicable consent and opt-out obligations under the DPDP Act.
10.3 Deletion of Data
You may request deletion of your data in accordance with the terms set out in this Privacy Policy and the rights provided to you under the DPDP Act, subject to any overriding legal obligation to retain such data.
Once the retention period expires, or the data is no longer required for any lawful purpose, the data shall be:
Securely deleted, or
Irreversibly anonymised so that it no longer constitutes personal data under applicable law.
11. Your rights and preferences
Access and Updation: You may access and update the personal information that you have provided to us by logging into your User Account on Our Platform, and using the options available therein, though this may be restricted in instances where you are not able to verify your identity or there is any suspicious activity associated with your account.
Rectification: You may also request corrections, updates, or deletion of your information. We will make reasonable efforts to respond promptly to such requests in accordance with applicable laws. You can reach out to us at the address given in the ‘How Can You Contact Us’ section below.
Withdrawal from providing information: You have the right to withdraw or decline your consent to the collection of any information you provide us at any time of registration on Our Platform-
You may withdraw your consent at any time by contacting our Data Protection Officer. Upon such withdrawal, we will cease further processing of your personal data unless required by law or for legitimate business purposes. However, you acknowledge that such withdrawal may limit or prevent your access to certain features or services particularly those requiring identity verification, financial transactions, or user authentication.
Our App may transmit Your Personal Information to Our internal servers. We have implemented commercially reasonable physical, managerial, operational and technical security measures to protect the loss, misuse and alteration and to preserve the security of the Personall Information in Our care. Finally, this information is used in accordance with applicable law for our business purposes and to provide You with useful features.
Our App may contain links to third party websites or applications. You agree and understand that privacy policies of these websites are not under Our control. You understand that once You leave Our servers, use of any information You provide shall be governed by the privacy policy of the operator of the site used by You.
Withdrawal of consent does not affect the legality of data processing based on prior consent, and we will act on your request within a reasonable time, in accordance with applicable law.
The Users, if assessing the Rapchik App from the jurisdiction, away from India, has a Right to Portability as per the country’s specific applicable laws. Such Users have also the right to object or demand human intervention, if profiling is being carried out, entirely by algorithm, without human review. The profiling is an automated processing of personal data to evaluate aspects like behavioral preferences or performance.
Account Deletion: You may also request for deletion of Your User Account by sending an email to support@rapchik.app or through the account deletion option available on the Our Platform. If you proceed with the permanent deletion of your User account, you will lose access to all the Services on Our Platform, including all user data and personal information associated with your User Account. Once your request for deletion has been received and confirmed, We will delete Your User Account along with any personal data or information from our records. However, we shall also reserve the right to discontinue the services for which the information was originally collected. Please note that we may have to retain such personal data or information if required under applicable laws and regulations; fraud prevention; to maintain archives; to enforce rights under this privacy policy and terms of service.
Nexintain also reserves the right to suspend or restrict your account access temporarily or permanently or take any other action necessary to comply with the law and protect our platform and Users, under the following circumstances:
If you are found to be in breach of our Terms & Conditions, Privacy Policy, or applicable laws;
If we detect any suspicious, unlawful, fraudulent, or abusive activity associated with your account;
Upon instruction from law enforcement or regulatory authorities;
If your actions pose a threat to the security, functionality, or integrity of the App or its Users.
Nexintain, being a responsible gaming company will inform you of the reason for such suspension, where feasible and lawful and provide an opportunity for redressal or clarification.
In the event of your incapacity or death, you may designate a nominee to exercise your rights relating to your personal data. Upon receiving a valid request from the nominated individual, we will verify and process it in accordance with applicable laws.
12. Security and protection of Your information
We use industry-standard and legally mandated safeguards to keep the information secured which is being collected by Us. These measures include periodic reviews of Our data collection practices, storage and processing practices, cyber security measures such as encryption, and physical security measures to guard against unauthorized access to systems where We store Users’ personal information. We have a comprehensive information security program and information security policies that contain managerial, technical, operational and physical security control measures adequate for the protection of personal information, including personal information.
When You register with Us, Your account is protected by means of a unique OTP which will be received via E-mail or Phone, which is known to or may be accessed only by You. You are responsible for maintaining the secrecy of your unique OTP and User Account information, and for controlling access to emails between You and Us, at all times. Therefore, You should not provide Your OTP to anyone whosoever: breach hereof constitutes a violation of the Platform Policies and may result in termination of Your Account in certain cases. If You become aware of or reasonably suspect any breach of security of Your User Account, including compromise of your password, You must notify Us immediately.
Although We make best possible efforts to store Personal Information in a secure operating environment that is not open to the public, You should understand that there is no such thing as complete security, and We do not guarantee that there will be no unintended disclosures of Your Personal Information. If We become aware that Your Personal Information has been disclosed in a manner not in accordance with this Privacy Policy, We will use reasonable efforts to notify You of the nature and extent of such disclosure (to the extent We know that information) as soon as reasonably possible and as permitted by law.
13. Information relating to children
The Platform is not intended or directed at anyone under the age of 18 years, and We do not knowingly collect or solicit any information from, or allow the registration on the Platform of, anyone under the age of 18 years. Upon learning that We have collected personal information from a User under the age of 18 years, We will delete that information as quickly as possible. If You believe that We might have any information from or about a child under the age of 18 years, please contact Our Grievance Officer in the manner provided in Clause 17 below. If You become aware that any child has provided personal information, please inform Us by writing to Us at the address given in the ‘How Can You Contact Us’ in clause 17 below.
Indemnification:
You agree to indemnify and hold Nexintain harmless from any claims, complaints, actions, or procedures arising from your interactions with third parties through our Services. While we implement and maintain commercially reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorised access, disclosure, alteration, or destruction, you expressly understand and agree that:
Nexintain shall not be held liable for any loss, damage, or harm suffered by you as a result of any unauthorized access to or breach of your personal data, unless such breach is solely and directly attributable to Nexintain’s gross negligence or willful misconduct. Our liability is limited to the extent permitted by law, and shall not exceed the actual direct damages proven to be solely attributable to our negligence.
We do not assume any responsibility or liability for:
Any unauthorised access of your data by third parties, including hackers, cybercriminals, or unauthorised personnel;
Phishing attacks or fraudulent communications not initiated by us;
Acts of God, force majeure, or events beyond our reasonable control, including but not limited to technical failures, cyberattacks, system downtime, or service interruptions;
Data breaches arising out of your own negligence, such as failure to secure your account credentials, use of unverified apps or links, or device vulnerabilities.
Further, under no circumstances shall Rapchik be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profit, loss of business, loss of data, or reputational harm, arising out of or in connection with any data breach or security incident, whether foreseeable or not.
You acknowledge and agree that this limitation is an essential and fundamental element of an agreement between you and Rapchik, and reflects a fair allocation of risk in relation to the services provided.
Changes to this Privacy Policy
Nexintain may periodically review and change this Policy to incorporate such changes as may be considered appropriate and will strive to update you of such changes with prior notice, where possible. We urge you to review the Policy on a periodic basis; in the event we make any significant changes to this Policy, we will inform you in advance. Your continued use of the Platform and our Services will deem you as having consented to the prevailing Policy.
The Platform may contain links to third-party websites or services (“External Resource”). Your browsing on and interaction with any External Resource, irrespective of whether the link to such External Resource originated on our Platform, is subject to the terms of use and privacy policies of such External Resource. We are not responsible for the functionality, privacy, or security measures of any other entity and this Privacy Policy will not govern your use and access of such website or service you are redirected to.
Applicable Law and Jurisdiction:
By visiting this Platform, you agree that the laws of India without regard to its conflict of laws principles, govern this Privacy Policy and any dispute arising in respect hereof shall be subject to and governed by the dispute resolution process set out in the Terms & Condition.
17. How You can contact us
17.1 If you have any thoughts or questions about this Privacy Policy or the Platform, or any concerns or grievances about the processing of your personal information by us or otherwise, please contact our Grievance Officer/ Data Protection Officer mentioned below. Data Protection Officer: Mr. Jyot Baxi
Email: support@rapchik.app
Phone no.: 9714710197
All support queries will be acknowledged within 48 business hours and typically resolved within 07 business days, subject to the nature of the request.
17.2 The Grievance Officer shall acknowledge your complaint within 24 hours of receipt and will endeavour to resolve the matter within 15 days from the date of receipt, as per applicable regulations.
18. Disclaimer on Deceptive Communications and Phishing Risks
18.1 We take your data security seriously and are committed to safeguarding you against fraudulent, deceptive, or phishing-related communications. However, you acknowledge and agree that Nexintain shall not be liable for any loss, damage, or harm caused to you due to your reliance on or interaction with any unauthorised communications purporting to be from or associated with the Platform.
18.2 We do not send unsolicited communication asking for your:
Login credentials,
OTPs (One-Time Passwords),
Financial details such as bank account numbers, credit/debit card numbers, CVV, or UPI PINs,
Access to your personal device, or
Any payment or verification via unofficial links.
18.3 Phishing, spoofing, and fraudulent messages may appear via email, SMS, phone calls, or social media, attempting to:
Trick you into revealing sensitive personal information,
Redirect you to fake websites impersonating the Platform, or
Install malicious software on your device.
Always verify:
The domain name and sender address of any email claiming to be from Raapchik;
The authenticity of any link or app download prompt;
That you are interacting only through official channels of Raapchik.
We urge users to:
Report any suspicious communication immediately to our official support or grievance channels;
Avoid sharing credentials or clicking on unverified links;
Refrain from transferring money or data outside the official Nexintain platform.
19. Official Communication Channels
All legitimate communication from Nexintain will originate only from:
Verified emails (e.g., ending with @rapchik.app);
In-app notifications;
Our official website or mobile application.
Any communication claiming to be from Nexintain but originating from unofficial sources is unauthorised, and we disclaim all responsibility for actions or losses resulting therefrom.